Return policy
1. Returns
We want you to be completely satisfied with your purchase from BOETIEK FABRIEK. If you are not satisfied, we’re here to help.
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Downloadable or digital products
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Personalized or custom-made items
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Items marked as final sale
3. Return Process
To start a return, please contact us at info@jxr-products.com with:
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Your order number
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Reason for return
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Photos (if the item is damaged or incorrect)
Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
5. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 DAYS of delivery with photos so we can resolve the issue quickly.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing may take 7 - 14 business days, depending on your payment provider
Original shipping fees are non-refundable, unless required by law.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@jxr-products.com
8. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing times vary)
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
9. Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable, unless required by law.
10. International Returns
International customers are responsible for return shipping costs and any customs or duties related to the return.
11. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting.
12. Contact Information
For questions about returns or refunds, contact us:
Email: info@jxr-products.com
Business Name: BOETIEK FABRIEK
COMPANY NAME: JXR LTD
COMPANY REGISTRATION NUMBER: 16828867